Contact information
If you have any questions regarding our products, orders, policies, or services, please feel free to get in touch. We aim to respond to all enquiries as promptly as possible.
Business Details
Thanes Oath Studios
📧 hello@thanesoath.co.uk
(This is our preferred contact method.)
Response Times
We aim to respond to all enquiries within 1–3 business days. During periods of high demand or production, response times may be slightly longer. We appreciate your patience.
Order Enquiries
When contacting us about an order, please include:
-
Your order number
-
The name used at checkout
-
A brief description of your enquiry
This helps us assist you more efficiently.
Business Hours
Enquiries are monitored Monday to Friday, excluding UK public holidays. Messages received outside these hours will be responded to on the next business day.
Important Notes
-
We do not accept order cancellations or changes once production has begun.
-
Please review our Shipping Policy and Returns & Refund Policy before contacting us regarding delivery or returns.
-
We reserve the right to refuse or limit responses to abusive, threatening, or inappropriate communications.